Terms & Conditions
Effective Date: [31st May 2025]
1. Acceptance of Terms
Welcome to the Creative Collection website, operated by Creative Park Ltd, trading as Creative Collection (‘we’, ‘us’, ‘our’). By accessing or using our website, you agree to be bound by the following Terms and Conditions, along with our Privacy Policy.
By visiting our website or purchasing from us, you agree to these Terms and Conditions. Please review them carefully before using our services. We may update these terms at any time without prior notice, so we encourage you to check this page regularly.
2. General Conditions
– We reserve the right to refuse service to anyone at any time for any reason.
– Content you submit or transmit through the website may be transferred unencrypted and adapted to meet technical requirements.
– You may not reproduce, duplicate, copy, sell, or exploit any part of our website or services without our express written permission.
– Section headings are for convenience only and do not affect the interpretation of these terms.
3. Online Store Terms
– Our website offers various products and services for sale. Each ‘item’ refers to a specific product or service.
– We strive to ensure all product details are accurate at the time of listing.
– While we aim to display product images and colours accurately, actual appearances may vary depending on your device.
– We may be unable to accept your order for reasons including (but not limited to):
– Item out of stock
– Payment authorisation failure
– Pricing or description errors
– System or procurement issues
– Failed customer validation checks
– Order confirmation emails are acknowledgements, not acceptance. Your order is accepted only when we dispatch your items.
4. Pricing and Service Changes
– Prices are subject to change without notice.
– We may modify or discontinue any part of our service at any time without liability.
– We are not responsible for any changes, suspensions, or discontinuations of service.
5. Delivery
– Delivery options and estimated times are provided at checkout. These are estimates only and may be affected by external factors.
– ‘Next day delivery’ orders placed on Fridays, weekends, or holidays may not be dispatched until the next business day.
6. Order Cancellation
– To cancel an order, contact us immediately. If the item has already been dispatched, you must return it at your own cost.
– Orders cancelled before dispatch will not incur charges.
– For amendments to orders before shipping, contact us promptly to discuss your options.
– Special orders may incur a restocking fee of 10% of the order value or £20, whichever is greater, if cancelled after procurement.
– Gift or e-voucher orders that have been issued electronically may not be eligible for full refunds.
7. Liability and Indemnity
– We are not liable for any indirect, incidental, or consequential damages, including loss of profit or opportunity, arising from the use of our products or services.
– You agree to indemnify and hold harmless Karnival Costumes and its affiliates from any claims, damages, or expenses resulting from your breach of these terms.
8. Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Entire Agreement
These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us, superseding any prior agreements.
10. Miscellaneous
– If any part of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
– We are not liable for delays or failures caused by events beyond our reasonable control.
11. Refunds
We want you to be satisfied with your purchase. If you’re not happy with your order, you may be eligible for a refund under the following conditions:
11.1 Eligibility for Refunds
– Refunds are available for most items returned in unused, original condition with all original packaging and tags intact.
– Items must be returned within 14 days of delivery to qualify for a refund.
– Proof of purchase (e.g., order number or receipt) is required for all refund requests.
11.2 Non-Refundable Items
The following items are non-refundable unless faulty:
– Gift cards and e-vouchers (once issued electronically)
– Items marked as final sale or non-returnable
– Worn or used costumes, wigs, makeup, or accessories for hygiene reasons
– Custom or special-order items
11.3 Faulty or Damaged Items
If you receive a faulty or damaged item:
– Contact us within 7 days of receiving the item.
– Provide clear photos of the damage and a description of the issue.
– We will offer a replacement, repair, or full refund, depending on the circumstances.
11.4 Refund Process
– To request a refund, please contact our customer service team at [insert contact email or phone number].
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed to your original payment method within 5–10 business days.
11.5 Return Shipping
– You are responsible for the cost of return shipping unless the item is faulty or sent in error.
– We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
